FAQ

What should I wear? Comfortable clothes are recommended, especially for the walking tours.

What is the best way to contact Griffin Tours? For the fastest response, the best way to communicate is by sending an email to info@griffintours.ca.

How do I buy tickets? You can buy tickets on our website, Facebook page or Eventbrite.

Do I need to print my ticket? No. If you’ve bought tickets through Eventbrite or reserved by email, your name will be on our list. You can simply tell the box-office person your name before the tour begins and you will be checked in. Although, it would be a good idea to save your ticket(s) on your phone in case we have an issue with Eventbrite’s system.

Do I need to reserve ahead of time? Yes! Tours are sometimes sold out so it is recommended that you reserve your place at least 5 days ahead.

When should I arrive at the starting location? Please be there around 10 minutes early. Tours often start on time, so if you are late you risk losing the group.

How long are the tours? Depending on the tour it can be 1.5-2 hours long.

Do the tours end at the same location as where they start? No. Please consult your ticket to see where your tour ends.

Are the tours appropriate for all ages? The majority of our tours are good for all ages. Our Haunted Pub Crawl is +18 due to the fact it is illegal for anyone under the age of 18 to enter a bar. If you aren’t sure if the tour is suitable for a specific age, please send us an email.

How scary are the Haunted Tours/does anything pop-out at you? Our Haunted Tours are led by professional actors and storytellers who tell ghost stories to clients in dark and creepy locations. The stories themselves can be frightening but nobody will ever jump out like in a haunted house at an amusement park.

Do we go inside the different locations? The only tours where you go inside is our Haunted Pub Crawl and our Hidden Histories tour.

What should I bring with me? If your tour is at night, we recommend a flashlight or the light on your phone. We also recommend wearing comfortable shoes for the walking tours. If you are attending the Haunted Pub Crawl you should bring money if you would like to buy drinks.

Are the tickets refundable? Tickets are refundable up to 7 days before the tour date.

Do tours ever get cancelled? Tours are not normally cancelled unless the weather is incredibly bad or if there is less than 4 people registered for the tour. The tour will continue in rain.

Should I leave a tip for the guide at the end of the tour? This is entirely at your discretion. If you enjoyed the tour and wish to leave a tip, it will be graciously accepted.

Are the tours accessible for people who have mobility issues? Haunted Downtown, Haunted Griffintown and Irish History in Montreal are accessible for people with mobility issues (e.g. wheelchair). Our other tours are not due to too many stairs or steep hills.

Terms

Legal Notice
All notices from Griffin Tours, Inc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Griffin Tours, Inc shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Griffin Tours, Inc five (5) days after the date sent.

Copyright Notice
All content appearing on this Web site is the property of Griffin Tours, Inc.
Copyright © 2019 Griffin Tours, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2019 Griffin Tours, Inc. All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Griffin Tours, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Griffin Tours, Inc or any third party, except as expressly granted herein.

Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Griffin Tours, Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Griffin Tours, Inc believes that customer conduct violates applicable law or is harmful to the interests of Griffin Tours, Inc and its subsidiaries.

Privacy Policy
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Griffin Tours, Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Griffin Tours, Inc believes that customer conduct violates applicable law or is harmful to the interests of Griffin Tours, Inc and its subsidiaries.

Shipping and Delivery
At this time, Griffin Tours, Inc ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Griffin Tours, Inc ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Griffin Tours, Inc is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax
Griffin Tours, Inc charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties
The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Griffin Tours, Inc makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Griffin Tours, Inc SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Griffin Tours, Inc BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Griffin Tours, Inc.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Griffin Tours, Inc is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Griffin Tours, Inc.
The inclusion of material on this server does not imply any endorsement by Griffin Tours, Inc, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Griffin Tours, Inc tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Griffin Tours, Inc reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Griffin Tours, Inc and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Griffin Tours, Inc shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Griffin Tours, Inc with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Griffin Tours, Inc with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Griffin Tours, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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